ck499 Privacy Policy

Introduction

ck499 ("we", "us", or "our") operates https://ck499.vip as an online casino and sports betting platform serving players across Bangladesh. This Privacy Policy explains in clear, plain English how we collect, process, store, and safeguard the personal information you share with us when you use our platform, register an account, make deposits or withdrawals, or interact with our customer support team.

By accessing or using ck499, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage you to review this page periodically, as we may update this policy from time to time to reflect changes in our services or applicable laws.

Information We Collect

We collect several categories of information to deliver a safe, personalised, and legally compliant betting experience to our players in Bangladesh. The categories are outlined below.

Account Registration Information

• Full name and date of birth (to verify you are 21 or older)
• Email address and mobile phone number
• Username and encrypted account password
• City or region of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

Identity Verification (KYC) Documents

• Government-issued national ID card (NID) or passport copy
• Utility bill or bank statement as proof of address (if required)
• Selfie or photo for facial verification where mandated by policy
• Source of funds declaration for high-value account holders

Technical and Usage Data

• IP address, browser type, device model, and operating system
• Pages visited, session duration, games played, and bet history
• Cookies, local storage identifiers, and referral source information

How We Use Your Information

ck499 uses the information we collect for specific, legitimate purposes only. We do not sell your personal data to third parties for their own marketing or commercial use under any circumstances. Our purposes include:

• Account creation, verification, and ongoing management of your ck499 player profile
• Processing deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card schemes
• Providing customer support in English and responding to queries, disputes, or complaints
• Fraud prevention, responsible gaming monitoring, and compliance with applicable anti-money laundering requirements
• Sending account-related notifications, security alerts, and, where you have opted in, promotional communications
• Improving platform performance, personalising game recommendations (cricket, slots, live casino), and conducting analytics

How We Share Your Information

ck499 does not sell, rent, or trade your personal data. We may share limited information with carefully vetted partners only when operationally necessary:

• Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) — solely to execute your transactions and confirm settlement
• KYC and identity verification service providers acting under strict data processing agreements
• Game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi — to deliver game content and audit RNG outcomes
• Law enforcement or regulatory authorities, if we receive a valid legal request or are required to comply with applicable law

Any sharing with service providers is governed by contractual data processing agreements that prohibit them from using your data for any purpose beyond the defined service scope. We conduct due diligence on all third-party partners before engaging with them.

Payment Information and Financial Data

All financial transactions on ck499 are handled through our secure payment integrations. When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the sensitive payment credentials (such as your bKash PIN, card number, or banking password) are processed directly by the respective payment provider. ck499 does not store your full payment credentials on our servers.

We do retain a transactional record (amount, date, method, status) linked to your account for audit and compliance purposes. These records are retained for a minimum period required by applicable financial regulations and are protected by access controls limiting visibility to authorised personnel only.

Cookies and Tracking Technologies

ck499 uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how players interact with our platform. We use three categories of cookies:

• Strictly necessary cookies — essential for logging in, maintaining your session, and keeping your account secure. These cannot be disabled.
• Performance and analytics cookies — used to measure page load speeds, session lengths, error rates, and popular game categories. All data is aggregated and anonymised.
• Preference cookies — store language settings, display preferences, and last-visited game categories so we can restore your session efficiently.

You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain ck499 features, including keeping you logged in. By continuing to use ck499, you consent to our use of cookies as described above.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Active account holders' data is retained for the duration of the account's existence plus a minimum post-closure period required for regulatory audit trails, fraud prevention, and dispute resolution.

If you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law. Transaction records, KYC documents, and correspondence related to account disputes are subject to longer mandatory retention periods as required by applicable financial and gaming regulations.

Your Rights and Choices

As a ck499 account holder, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected].

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — ask us to correct inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data where no legal obligation to retain it exists
• Right to Restrict Processing — ask us to pause processing of your data in certain circumstances (e.g. while you contest its accuracy)
• Right to Withdraw Consent — unsubscribe from promotional emails and opt out of non-essential data processing at any time

We aim to respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before acting on your request. If we are unable to fulfil a request due to a legal obligation to retain the data, we will explain the reason in writing.

Data Security

ck499 employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is protected by TLS/SSL encryption. Our servers are hosted in secure data centres with physical access controls, intrusion detection systems, and regular security audits.

Internally, access to personal data is restricted to authorised staff on a strict need-to-know basis. We train all personnel with access to customer data on data protection obligations. While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure; we therefore cannot guarantee absolute security and encourage you to keep your account credentials confidential and to report any suspected breach to us promptly.

Third-Party Links and Integrations

The ck499 platform integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose content is delivered within our platform interface. These providers operate under their own privacy and security frameworks. ck499 is not responsible for the privacy practices of any third-party provider. We recommend that you review the privacy policies of game and payment providers when using their services through our platform.

Age Restriction — 21+ Only

ck499 strictly prohibits use of our platform by anyone under the age of 21. We do not knowingly collect personal data from minors. During the account registration process, all users must confirm that they are 21 years of age or older. If we become aware that we have inadvertently collected personal information from a person under 21, we will promptly delete that data and close the associated account.

If you believe that a minor may have accessed ck499 without parental consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders by email or via an in-platform notice. Your continued use of ck499 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck499 handles your personal data, please reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — Our support team is available 24/7 and aims to respond to all privacy-related enquiries within 2 business days.